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Opinions

Rated 4 out of 5 stars

No support after purchase

I recently purchased a remote control for my ACGAM T02P treadmill. Unfortunately, I'm unsure if the remote is incompatible or if there's an issue with the treadmill itself, but it's not functioning.Order reference: S2404060116612 .

I've attempted to contact customer support to return the item and request a refund. I've sent two emails, but the live chat option is constantly unavailable, and I haven't received any response. This lack of communication is frustrating. If you expect customer support, I wouldn't recommend buying from this store, as they seem unresponsive to emails and inquiries.

Update 28/04/2024
After the complaint, they finally answered my email. They sent me a pairing step-by-step, and it actually worked. Now I am happy to keep the product. They should have sent this with the product. I am changing the review from 1 to 4 stars because of how long it took to answer me. It is frustrating to try to contact a company every day, send emails, and receive no response, and then, after a complaint, it's like magic—someone answers you.

Date of experience: April 06, 2024

Reply from Geekmaxi

Apologies for the inconvenience experienced.

Upon reviewing our email correspondence, it has been confirmed that your email was responded to on the second business day. We kindly suggest checking your email inbox, as it is possible that our response may have been filtered into your spam folder.

Regarding the issues with the product you have encountered, I have escalated the matter to the appropriate department for further investigation. Rest assured that our team will be in contact with you via email to assist in resolving the issue.

We appreciate your patience and understanding in this matter.

Rated 5 out of 5 stars

Wir sind sehr zufrieden

Wir sind sehr zufrieden. Der Roller hält was er verspricht. Einziger Fehler die Ladebuchse ist locker geworden .Aber mit ein paar Handgriffen wieder fest geschraubt.

Date of experience: April 16, 2024

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